Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment in the following exceptional circumstances:
- If you did not receive the product within our Guaranteed Delivery Timescale (60 days from the date of your order) and there is no update on your tracking information by this time.
- If you have received the wrong item.
- If the product is faulty.
In all cases, the returned product must be sent back to us with a shipping Tracking number, the item must be unused and packaged as new in the original packaging.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, ordering the wrong item).
- Your order did not arrive due to exceptional circumstances outside the control of NordicWallDecor.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of NordicWallDecor.com.
Refund requests must be placed within 15 days of your receipt of the item. To request a refund, please sent message to our email: firstname.lastname@example.org. If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Please do not send your purchase back to us or our distributors unless we authorise you to do so.